Careers

Customer Service Representative

The Mission

Want more. Do more. Be more. 

We are the activation energy that inspires people to become more.

We’re entrepreneurs who value each other, our customers, and the process of progression.

We make clean sports nutrition products that are effective and delicious.

 

Overview

The Customer Service Representative is driven to provide the best possible customer service experience. The CSR is a dynamic team player that engages with the customer and the team to secure optimal outcomes. They model their passions for our mission into their daily decisions. 

 

The Job:

  • Engage in customer interactions via Chat, Phone, Email and Social Media
  • Partner with the customer and Gnarly team to deliver the best experience possible
  • Provide accurate information regarding our products and orders utilizing company service guidelines
  • Acknowledge, triage, and resolve customer issues
  • Understand and convey the usage, formulation, and application of our products to effectively answer questions
  • Process orders, forms, applications, and requests
  • Maintain complete and accurate records of customer interactions, transactions, comments and complaints
  • Communicate and coordinate with colleagues as necessary
  • Diagnose and elevate procedural issues that impact the customer
  • Prioritize efforts in a manner consistent with company values
  • Provide feedback on the efficiency of the customer service process
  • Promote brand awareness and affinity by serving as the brand’s primary point of contact with customers
  • Utilize multiple software programs throughout the day

About you:

  • Resonate with Gnarly’s mission
  • Proven ability to create exemplary customer experiences
  • Clear, concise, and diplomatic verbal and written communication skills
  • Savvy keyboard, phone, social media and computer skills
  • Enthusiastic, opportunity-seeking, and a team player
  • Believe in progression thru feedback
  • Calm when customers are stressed
  • Ability to find solutions to unique problems
  • Ability to multi-task, prioritize and manage time effectively

Why Gnarly:

  • Casual and authentic culture
  • Company-paid health coverage with gym reimbursement program
  • Vacation and sick time accrual, paid holidays, and “field days” to try out new Gnarly product and/or volunteer in the community
  • Generous employee discount
  • Dog friendly office
  • Access to outdoor industry discount programs

Physical Requirements:

  • Ability to sit for extended periods of time
  • Ability to operate a computer for extended periods of time
  • Ability to travel domestically utilizing various methods of transportation

Employee Conduct

Every employee is responsible for contributing to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

If interested, send a resume and cover letter to [email protected].