If you purchased the product from gognarly.com and are not 100% satisfied, we will provide a full refund as long as less than half of the product has been used and the product is returned to us within 30 days of purchase. Return shipping cost is the customer’s responsibility.
Any product that arrives to you in a damaged condition will be replaced free of charge if these guidelines are followed:
- We must be notified of the damage and the nature of the damage, Including a picture of the damaged product and the box is highly recommended.
- We will then send a shipping label for the return of the damaged product depending on the severity of damage.
Once the above steps are followed we will outline the next steps to either get a replacement sent or refund intitiated.
If you want to exchange a product for a different flavor or product in general, feel free to reach out. Return shipping would be the responsibility of the customer if the product has already been shipped.
Please contact us if you have any additional questions.
We currently do not ship to international locations